The home of exceptional: Lettings

Our experienced team will guide the tenant through each step of the let and thereafter. Ensuring they are fully familiar with the process allows for a quicker process and minimised void periods.

Tenancy Audit and Management

Our LTR Ambassadors will:

  • Collect references
  • Carry out credit checks
  • Conduct regular inspections to check tenancy compliance
  • Undertake inventory management

Communication and Reporting

The scheme’s progress is monitored at a weekly management meeting and the performance is reported back to you. We are aware that everyones requirements for reporting can differ and will tailor ours to fit your needs.

  • Master Report - allowing real-time data including number of lets, average rent etc
  • Marketing report - ensuring highest standards are maintained
  • Key activity
  • Void / occupancy rates
  • Lead-source trends
  • Demographic statistics
  • Presentation report
  • Maintenance report / expenditure

Don’t dilute your brand – make sure you are seen as a key player in the rental market - trust Love to Rent to do this and provide exceptional services, great results and protect your investment.

Marketing
Marketing
Pr
PR and customer awareness
Social Media
Social Media
Newsletter
Regular newsletters to residents
Documentation
Documentation
Checks
Checks
Viewing
Viewing
Social Media
Enquiries
Marketing
Full compliance lettings service
Deposit Collection
Deposit collection
Communications
Communications throughout with customer
Move In
Move in day experience
Deposit Collection
Rent collection
Maintenance
Maintenance and Repairs
Newsletter
Block Management

Rent Collection

We have robust procedures in place to collect rent payments on behalf of you and ensure arrears are minimised.

Our all encompassing product means that we are able to facilitate a comprehensive service for our clients, flexible to your way of working.

Tenanted Property Maintenance

With a dedicated Customer Care phone line and online management portal, our in-house team can manage issues such as:

  • Damages
  • Repairs
  • Replacing furniture and/or white goods
  • Monitor programmed maintenance for completion

Spend limits will be set which will determine when and what level of authorisation is required.

An emergency number will be issued for out-of-hours contact. If you have preferred contractors we will be happy to work with them on your behalf, if not we will source best priced operatives or use our customer care team where possible.

We respond to issues within our defect timeline, and take care of any re-charge to customers if damages are caused by them.

Devices

Compliance

Our team will identify compliance documents that require renewal and instruct contractors prior to expiry. These include but are not limited to:

  • Electrical safety tests
  • Gas safety tests
  • Fire risk assessments
  • EPC

Tenancy Termination

If a customer should wish to move on we will:

  • Inspect the property
  • Carry out meter readings
  • Retain keys
  • Customer check-out appointment
  • Issue check-out report
  • Achieve sign off and any customer review
  • Release deposit
  • Manage dispute resolution
  • Provide a final report update

Renewals

Prior to a renewal will we make a recommendation on suggested rent.

Re-Letting and Void Management

We monitor when tenancies will expire and are pro-active in either; re-leasing or finding a suitable customer to avoid void properties. If required we can also provide a service to refresh apartments, including (where necessary):

  • Painting
  • Carpeting
  • Replacing kitchens
  • Our commitment is that only when the home is to our highest standards will we carry out viewings.